1.1 All products as depicted on this website (as may be varied from time to time) are available almost everywhere in Jamaica – or as otherwise directed. Certain product ranges are available in selected delivery areas only.
1.2 Certain flowers and plant products may be delivered in bud to ensure longer life.
1.3 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.
1.4 In the event that we are unable to supply all, or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.
1.5 Products are delivered within 3 working days unless other delivery date or service is selected.
1.6 Send a Barrel Ltd operates as a broker bringing together buyers and sellers and facilitating a transactions and all transactions are governed by sellers terms and conditions and are available upon request.
2.1 Prices listed within the Send A Barrel service are valid for a maximum of 14 days of submitting your order.
2.2 Prices include all taxes for deliveries within Jamaica.
2.3 Except where stated product prices exclude Delivery.
Orders and Payments
3.1 You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.
3.2 We accept payment by Paypal and all major credit and/or debit cards, other than Diners, department store cards and any other credit and/or debit cards as we may specify from time to time.
3.3 By clicking on the ‘place order’ button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Send A Barrel site.
3.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.
3.5 We cannot accept orders from customers under the age of eighteen (18) years.
4.1 Except where stated, Standard Delivery is within 3 days. If you request delivery to remote areas which are not normally delivered to by Send a Barrel Ltd you will be advised of any additional charges as soon as possible upon receipt of your order.
4.2 Selected products are not available for delivery to certain areas – where possible we will advise you of these restrictions before you place your order.
4.3 We will advise you of the first available delivery date for your chosen item when you place your order. Every effort will be made to deliver on your chosen date, the exact delivery date cannot be guaranteed.
4.4 Delivery Services – Should you require your delivery to be made within a specific time period we are able to offer the following delivery services. Please note some services are subject to availability and that at certain times of the year these prices can vary. We will advise you of services available at the time of placing your order:
4.4.1 Deliveries via courier services cannot be delivered at specific times. All orders will be delivered during the working day between 7am and 7pm.
4.5 Delivery is not available on Sundays or public holidays, orders will be delivered on the next working day.
4.6 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.7 Certain products will be delivered during a delivery period, providing delivery within a time frame around your preferred delivery date – you will be advised of this at the time of placing your order.
4.8 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via third party courier service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full.
4.9 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that some products are unsuitable for delivery to Funeral Directors, Hospitals, airports or ships.
4.10 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
4.11 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
4.12 Before placing your order, please review delivery cut-off times & prices.
4.13 Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day.
4.14 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
5.1 If, for any reason, you wish to change or cancel your order you can do so by calling 0207 207 3970 or email:email@example.com. Please give 72 hours’ notice before the requested delivery date.
5.2 In respect of non-perishable goods you may cancel according to the terms and conditions of the seller/supplier after you have received confirmation of your order and a refund may be available depending on the terms and conditions of the seller/supplier. It is more than likely that the return of items will be at the expense of the customer and Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer. We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. [Company name] will not be held responsible for items lost or damaged in transit.
5.3 We regret that you may not cancel an order for perishable food products once your order has been dispatched.
5.4 You may not cancel an order for customised or made to order products after you have received confirmation of your order.
Customer Service Details
6.1 In the event that you are not satisfied with the Send A Barrel service any complaints should be addressed in the first instance to:
By email: firstname.lastname@example.org
By telephone: 02072073970
By post: Send A Barrel Ltd, 43 Crown Street, Harrow, Middlesex, HA2 0HX, England, U.K.
6.2 Our Customer Service team is available from 9am until 6pm Monday to Friday, 10am until 5pm on Saturday and closed on Sunday.
6.3 Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
7.1 Whilst we agree to use all reasonable endeavours to ensure that the Send A Barrel site and/or Send A Barrel service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Send A Barrel site and/or the Send A Barrel service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Send A Barrel Site and/or the Send A Barrel Service impossible or impractical.
7.2 Subject to clauses 1.5 and 5.3 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.